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Cover of: ERPII Implementation ERPII IMPLEMENTATION

Delivering Benefits Realisation

Authors: Andrew Lawrence Norton, Yvette May Coulson-Thomas, Oleg Konovalov, and Colin Joseph Coulson-Thomas

ISBN 978-1-872980-21-8

This book presents a critical pathway to success for ERP II implementation. It outlines the CSF necessary to deliver a successful implementation in the form of clearly defined critical implementation pathway steps.

The CSF Phasing Model has been introduced as a tool to allocate resource investments into the appropriate position within the implementation lifecycle. As a result, the CSF play a more effective role in the delivery of benefits realisation. In relation to delivering benefits realisation, the book looks at the nature of change management, how this change is managed and its association with partnership trust.

In outlining CSF required during the four stages of the implementation lifecycle, the book addresses the following issues: Planning for benefits realisation, delivering the system benefits, reviewing the system benefits and exploiting the system benefits.

It is equally important to know where not to invest valuable resources and this book highlights areas of resource investments deemed not to be critical for delivering benefits realisation from ERP II. Insightful feedback from consultant practitioners provides a fascinating glimpse into the perspectives of both client and supplier organisations involved in ERP II implementation.

This book will help towards the delivery of benefits realisation from ERP II implementations.

Contents

CHAPTER 1 INTRODUCTION

  • The new dawn of information systems
  • The barriers to benefits realisation
  • Critical success factor analysis
  • An evaluation of the changing nature of ERP CSF
  • The CSF Phasing Model

CHAPTER 2 CHANGE MANAGEMENT

  • Change management in IT driven investments
  • Managing change during ERP II implementation
  • Partnership trust
  • Tackling CSF by resource base

CHAPTER 3 PLANNING FOR BENEFITS REALISATION

  • Developing new capabilities
  • Establishing knowledge transfer systems
  • Planning business scenario enacting
  • Ensuring collaboration based design
  • Developing a holistic training strategy
  • Incorporating customer management training

CHAPTER 4 DELIVERING THE SYSTEM BENEFITS

  • Addressing customer facilitation
  • Ensuring stakeholder collaboration
  • Linking with a vision
  • Timing of training delivery

CHAPTER 5 REVIEWING SYSTEM BENEFITS

  • Cross-functional representation
  • Developing interdepartmental communications
  • Undertaking skills-based training
  • Undertaking training course evaluations

CHAPTER 6 EXPLOITING SYSTEM BENEFITS

  • Assigning new responsibilities
  • Promoting the benefits of the system
  • Ensuring knowledge transfer
  • Internally disseminating knowledge
  • Treating end users as knowledge workers

CHAPTER 7 WASTING VALUABLE RESOURCES

  • Understanding resource-based investments
  • ERP CSF not critical for ERP II

CHAPTER 8 CRITICAL PATHWAY STEPS

  • Critical pathway steps for ERP II implementation
  • The importance of training in ERP II

121 pages

Release Date 31/12/2013

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